Refunds
Approved refunds will be sent through
Instapay or bank wallet transfer.
Please allow a few business days for the
refund to be processed after approval.
Return Policy
At MARS, we want you to love every piece you
receive.
If something isn’t quite right, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 7 days
of receiving your order.
To be eligible for a return or exchange,
items must be:
· Unworn and unused
· In original condition
· In original packaging
· Returned with the invoice and
order number
Shipping Fees
Customers are responsible for return and
exchange shipping fees unless:
· The wrong item was sent
· The item has a defect
· The item arrived damaged
In these cases, MARS will cover all shipping
costs.
As an apology, a small gift will also be
included with the replacement order whenever possible.
Sale Items
Sale and discounted items are eligible for
returns and exchanges within the same return period.
Damaged or Incorrect Orders
If you receive a damaged, defective, or
incorrect item, please contact us within 48 hours of delivery with photos of
the issue.
You may choose between:
· A full refund
· An exchange
· A replacement item
How to Request a Return or Exchange
You can contact us through:
· Instagram DM
· WhatsApp
· Email
Please include:
· Your order number
· A photo of the item (if
applicable)
· Reason for return or exchange
Customer
support
Phone:
01070914211
Email:
hn.mars2@gmail.com